Estate agencies handle a high volume of enquiries, viewings, and vendor updates — most of it manually. We build automation that responds to leads instantly, keeps vendors informed, and handles the routine communication your team currently does by hand.
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Interested in automation for Estate Agents?
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An estate agency’s competitive advantage is in the relationships: with vendors, with buyers, with landlords and tenants. The problem is that a large proportion of the working day goes to activities that have nothing to do with relationships. Responding to portal enquiries. Confirming viewing times. Sending vendor reports. Chasing solicitors for updates. Reminding landlords about inspections.
All of it matters. None of it requires a person to do it manually every single time.
We work with estate agencies — sales, lettings, or both — to build automation that handles the routine communication so the negotiators and property managers can spend their time on the work that actually moves transactions forward.
What we automate for estate agents
Lead handling
- Instant automated responses to Rightmove, Zoopla, and OnTheMarket enquiries, sent within minutes rather than hours
- Enquiry details automatically logged in your CRM, assigned to the right negotiator, and flagged as urgent or routine
- Viewing confirmation and reminder messages sent without anyone touching a keyboard
Vendor and landlord communication
- Regular vendor update reports assembled and sent automatically, so every vendor hears from you on schedule without anyone having to draft each email
- Landlord inspection reminders, renewal notices, and compliance check prompts triggered by calendar dates
- New match notifications when a suitable property or tenant comes onto the books
Transaction and tenancy management
- Solicitor update chasers that run on a schedule until a reply arrives
- Automated milestones in the sale or let process: survey booked, searches received, exchange confirmed
- Tenancy renewal workflows triggered weeks before expiry, without anyone checking a spreadsheet
Back office
- Referral fee notifications and management information reports assembled from your CRM data
- Staff alerts when a lead has not been contacted within a set time window
The speed-to-lead problem
Research consistently shows that responding to a property enquiry within five minutes is materially more likely to result in a viewing than responding an hour later. Most agencies are not doing that, because responding within five minutes means someone has to notice the enquiry at exactly the right moment.
Automation removes that dependency. An enquiry arrives and a personalised response goes out immediately, regardless of what the team is doing. The negotiator is notified and has everything they need when they follow up in person.
What stays with your team
Automation handles the volume. Negotiating on price, managing difficult vendors, reading whether a buyer is serious or browsing — that stays entirely with your people. The aim is not to reduce your headcount. It is to increase how much of each person’s day is spent on the work that requires a person.
If you would like to see which parts of your current process could be automated first, a half-hour call is enough to identify the quick wins.